Terms and Conditions

Welcome to Billmate, a medical billing company. These Terms and Conditions (“Terms”) govern your use of our services, website, and any related products or services (collectively, “Services”). By accessing or using our Services, you agree to be bound by these Terms. If you do not agree, please do not use our Services.

1. Acceptance of Terms

By using our Services, you confirm that you are at least 18 years old and legally capable of entering these Terms. If you're using our Services on behalf of an organization, you represent you have authority to bind that organization to these Terms.

2. Services Provided

Billmate provides medical billing, coding, and administrative support to healthcare providers and patients. While we aim for accuracy and compliance with all laws, error-free service is not guaranteed. Our offerings may be updated or withdrawn at our discretion.

3. User Responsibilities

Accurate Information: You must provide complete and correct details related to billing, patients, and insurance.
Compliance: You are responsible for using our Services in accordance with relevant healthcare laws and regulations, such as HIPAA.
Account Security: If you receive login access, keep it confidential and secure.

4. Fees and Payment

Billing: Charges are shared via agreement or invoice. Payment is expected on time.
Late Payments: Additional fees may apply and services could be paused.
Refunds: Handled per our internal refund policy, available on request.

5. Confidentiality and Privacy

Your privacy is essential to us. We follow HIPAA and other laws to protect your data. Our practices are governed by our Privacy Policy. You must not share any confidential info about Billmate without written permission.

6. Communication Consent and Messaging Policy

When you use our Services or provide your contact details, you agree to receive important updates from Billmate via phone, email, or SMS.

Consent: Obtained digitally or verbally during onboarding.
Message Terms: Frequency varies; standard rates apply.
Opt-Out: Reply STOP anytime. HELP for support. No marketing messages will be sent.

7. Intellectual Property

Content, branding, and systems from our Services are protected under intellectual property law. You may not copy or reuse them without permission.

8. Limitation of Liability

Billmate is not responsible for any indirect or consequential loss from your use of our Services. Our liability is limited to the amount paid by you in the last 12 months.

9. Indemnification

You agree to protect and hold harmless Billmate and its team from any legal issues, claims, or losses related to your use of our Services or violations of these Terms.

10. Termination

We can end your access for reasons like non-payment, Terms violations, or fraudulent activity. You'll still owe any pending fees.

11. Modifications to Terms

We may update these Terms occasionally. Your continued use means you accept the latest version, which will always be posted on our website.

12. Governing Law

These Terms are governed by U.S. law. Disputes will be handled in federal or state courts across the U.S.

13. Contact Information

If you have any questions or concerns, reach out to us: